Last updated: 24 March 2026
Need a hand? You're in the right place. Whether your lemon tree is spiralling or the app is being a pest, we can help.
Open the app, go to the login screen, and tap the password reset option. We'll send reset instructions to your account email.
In the app, go to Settings and tap Delete Account. This is permanent and removes your user data from the app's core systems.
In the app, open Settings and tap Send feedback. Pick "Bug report" and include what happened, what device you're on, and what you expected.
Yes. Go to Settings > Profile to update your display name, bio, avatar, climate zone, and reminder preferences.
Read it here: rootsandrants.com/privacy/.
We aim to respond within 2 business days. Complex technical issues may take a little longer while we investigate.
Neon Dirt Pty Ltd (ACN 696 030 510)
Support: support@rootsandrants.com
General: hello@rootsandrants.com
Website: rootsandrants.com